LET'S TALK
Got a question about your order, a design idea, have a suggestion, would like to suggest a design/artwork, or just want to say hi? We're here for the existentialism.
Common Questions
How does print-on-demand work?
Every Sincerely Whatever item is made to order through Printful after you place your order. Your item is printed, quality-checked, packed, and shipped after purchase—rather than coming from pre-printed inventory.
How long will my order take?
Most orders take about 2–5 business days to be printed and prepared before shipping. After fulfillment, U.S. standard shipping typically takes about 3–4 business days. Timing can vary based on the product, destination, shipping method, and carrier conditions.
Will I receive tracking information?
Yes. When tracking is available after your order ships, it will be sent to the email address used at checkout. Please also check your spam or promotions folder.
Can I change my shipping address?
Contact us immediately at MEcreativegroup2025@gmail.com, with your order#, that you entered the wrong address. Provide us with the correct address. We can try to help before the order enters fulfillment, but address changes usually cannot be made once production has begun.
Can I cancel or change my order?
Contact us as soon as possible at MEcreativegroup2025@gmail.com. Orders may be changed or canceled only before they enter fulfillment. Once an item is in production, we may not be able to cancel or modify it.
What is your return and exchange policy?
Because every item is made specifically for your order, we generally do not accept returns or exchanges for the wrong size, a color preference, a change of mind, or an item ordered by mistake. Please review the product details and size guide carefully before checking out.
What if my items arrives damaged, misprinted, defective, or incorrect?
Email MEcreativegroup2025@gmail.com within 30 days of delivery with your order number and clear photos of the item and issue. We will review the claim and, when appropriate, arrange a replacement or refund. Printful’s guidance is to submit claims for fulfillment mistakes with photos within 30 days.
What if my package is delayed or missing?
First, check the tracking link, confirm the shipping address in your confirmation email, and ask your local post office or neighbors in case the package was left nearby. If the package still cannot be located, email MEcreativegroup2025@gmail.com with your order number and tracking details.
Do you ship internationally?
International availability and delivery times depend on the destination and shipping options shown at checkout. International orders may take longer because of carrier transit, customs, and local delivery conditions.
How do I contact you?
Email MEcreativegroup2025@gmail.com with your order number and a description of your question. We will respond as soon as we can.